AC701: Establishing power supply to parent & nursery unit

AC701 Establishing power supply to the Parent & Nursery unit
Thank you for contacting the helpline.
We are sorry that you are experiencing this with your monitor.
Can we ask, have you replaced the re-chargeable batteries within the Parent Unit?
Angelcare recommend that you change the batteries approx. every 6 months. The cells depreciate over time as they are constantly charged and can give a false reading and the Parent Unit can switch back on albeit for a short amount of time – please see below for “Rechargeable Battery Information”.
In addition to this, have you tried swapping over the AC Adaptors? These are interchangeable between the two units. It may be that the AC Adaptor is faulty and this will help to determine this.
Can you please try this and refer to the “Establishing Power Supply to your Monitor” information below.
If this does not resolve your query please let us know and also include the following information in your response:
Model of monitor, this is located on the back of the Parent & Nursery Unit and will begin AC
The Batch Number. This is located on the underneath of the Parent Unit, Nursery Unit and the Sensor Pad on a small white label
Proof of purchase, receipt showing the date and product. We will accept a picture/photo if this is easier for you
Your full name, address and a contact number
This will enable us to process your query.
Establishing Power Supply to your Monitor
It is important to establish which component is causing the problem should you be experiencing a loss of power to your monitor:
Firstly, remove all batteries from the Nursery Unit and Parent Unit. If the units are powered by batteries this will not allow us to test the mains power effectively
Switch the AC Adaptors between the units. The adaptors are interchangeable
If mains power is established the green power light on the Nursery Unit will illuminate
If there is no green power light the issue lies with the AC Adaptor
When the mains power is established to the Parent Unit the screen will show an empty battery indicator
If the Parent Unit does not show the battery indicator it may be the Charging Cradle at fault
Now insert your rechargeable batteries.
When the Parent Unit is placed in the Charging Cradle for re-charging purposes, the battery icon will show to signal that it is receiving mains power and appear to be filling.
This indicates that the unit is charging.
To check that the Parent Unit is still charging lift it out of the cradle and then return it back to the cradle swiftly, and you will see the battery icon appear again confirming charging is taking place.
Rechargeable batteries
This issue could be due to the holding charge within your Rechargeable Batteries in the Parent Unit.
The Parent Unit uses NiMh Rechargeable Batteries only.
These batteries need to be used correctly, if they are over charged the battery cells that hold the charge can be destroyed and the battery will not fully charge, the Parent Unit can still show the ‘Full Battery Icon’.
It is vital, for optimum performance from this type of battery, to charge for 15hrs before their first use.
To ensure the longevity of your battery life you need to fully charge and fully discharge periodically, this keeps the cell life to a maximum.
If you are unsure about your battery performance, please replace the Rechargeable Batteries with 4 x AAA NiMh (available from all good retailers) approximately every 6 months.